State Farm® Insurance Agent Rick Mottern
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Wyman May
July 11, 2025
5
out of
5
rating by Wyman May
"First off thanks to Ms Amanda for helping me pay my bill today. She is Such a sweet lady keep doing what u doing ma’am!"
We responded:
"Thank you, Wyman! I'm happy to hear that Amanda was able to assist you with your bill. We appreciate your kind words and are glad to have her on our team. If there's anything else you need, feel free to reach out!"
LaTasha Walker
July 9, 2025
5
out of
5
rating by LaTasha Walker
"Allison was very helpful! Would definitely refer this location!"
We responded:
"Thank you, LaTasha! I'm happy to hear that Allison was able to assist you so well. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out!"
Heather Hamilton
July 9, 2025
5
out of
5
rating by Heather Hamilton
"I recently had a great experience switching my home owner’s and auto insurance over to State Farm. Jeff Harwell was so helpful in making this decision and change. He was prompt in answering my questions and getting me the info I needed and I never felt pressured by him in making my decisions."
We responded:
"Thank you for your review, Heather! I'm happy to hear that Jeff was able to assist you with your insurance switch and provide the information you needed without any pressure. Our team is dedicated to making the process as smooth as possible. If you have any more questions or need further assistance, feel free to reach out!"
Andy Codding
July 8, 2025
5
out of
5
rating by Andy Codding
"I've been working with Jake and Allison for many years and they have been amazing with customer service and helping our family with all our insurance needs!"
We responded:
"Thank you for your review, Andy! I'm happy to hear that Jake and Allison have been providing excellent service to you and your family over the years. We appreciate your trust in us for your insurance needs. Let us know if there's anything else we can do for you!"
Patricia Cherry
July 8, 2025
5
out of
5
rating by Patricia Cherry
"I been using State Farm for a while now along with my family. Amanda did a good job assisting me with my life and auto policy and answering my questions."
We responded:
"Thank you, Patricia! I'm happy to hear that Amanda was able to assist you with your policies. We appreciate your continued trust in us and are always here to help with any questions you may have. Let us know if there's anything else we can do for you!"
Chuck Jones
July 7, 2025
5
out of
5
rating by Chuck Jones
"Delighted to do business with Rick Mottern-State Farm Agency ( 3yrs strong). Always a prompt response to my needs both verbally and in written communications."
We responded:
"Thank you, Chuck! I'm happy to hear that you've been satisfied with our service for the past three years. It's great to know that our prompt responses have met your needs. We’re here to help with anything else you might need!"
Jim Sheppard
July 6, 2025
5
out of
5
rating by Jim Sheppard
"My transition to State Farm, in 2023, was incredibly easy. Since then, I've been working with Amanda, who is incredible. Easily five stars."
We responded:
"Thank you for your review, Jim! I'm happy to hear that your transition over to us was smooth and that Amanda has been providing you with excellent service. We appreciate your support and look forward to continuing to assist you with your insurance needs. Let us know if there's anything else we can do for you!"
Sharmili Suriraj
July 6, 2025
5
out of
5
rating by Sharmili Suriraj
"I have been with State Farm with last couple of years. Ever since there is no problem and the experience have been excellent...especially Amanda with very helpful and professional."
We responded:
"Thank you for your review, Sharmili! I'm happy to hear that your experience with us has been excellent over the past few years. Amanda will be delighted to know her helpful and professional service made a difference. If you ever need anything else, feel free to reach out!"
Marc
July 1, 2025
5
out of
5
rating by Marc
"Always speak to a real person who is always helpful."
We responded:
"Thank you, Marc! I'm happy to hear that you appreciate speaking with a real person and find our team helpful. We're committed to providing personal and attentive service. Let us know if there's anything else we can assist you with!"
getahun zemedhun
June 30, 2025
5
out of
5
rating by getahun zemedhun
"Consistent and helpful agents! My recent communication with Amanda to add my son to our family policy was excellent!"
We responded:
"Thank you for your review! I'm happy to hear that Amanda provided excellent assistance with adding your son to your policy. Our team is dedicated to offering consistent and helpful service. If you need anything else, feel free to reach out!"
Say Truth
June 30, 2025
5
out of
5
rating by Say Truth
"Rick and his team are the best. Skyra answers my questions and offers solutions when I have trouble. I recommend this agency to anyone who is looking for real people, who understand good service."
We responded:
"Thank you! I'm happy to hear that Skyra and the team have been able to assist you effectively. Your recommendation means a lot to us, and we're committed to providing the service you deserve. Let us know if there's anything else we can do for you!"
Tiana Christmas
June 24, 2025
5
out of
5
rating by Tiana Christmas
"I’ve been with State Farm for years !! Amanda & Olivia..the whole team is amazing! Idk what I’ve would have done without them! They’re helpful , efficient and very family oriented. The prices and deals are great . Never felt rushed or ignored . If you’re not with the State Farm ; Rick mottern crew, then what are you doing?? 🤣"
We responded:
"Thank you for your wonderful feedback, Tiana! I'm so happy to hear that Amanda, Olivia, and the rest of our team have made such a positive impact on your experience. We strive to provide helpful and efficient service while making everyone feel like family. It's great to know you appreciate our prices and deals too. Let us know if we can help with anything else!"
Viki D.
June 23, 2025
5
out of
5
rating by Viki D.
"Always a pleasant experience working with my State farm representatives! Olivia was very prompt and provided Immediate assistance to my request!"
We responded:
"Thank you for your review, Viki! I'm happy to hear that you had a pleasant experience with our team. Olivia will be delighted to know her prompt assistance made a difference. If there's anything else you need, feel free to reach out!"
Natalie Sumners
June 20, 2025
5
out of
5
rating by Natalie Sumners
"There are not enough kind words to say about how Olivia Moreland has taken care of me the last few months. She is kind, responsive, patient and has gone well above and beyond in guiding me through a tough situation with another motorist. She is THE BEST!"
We responded:
"Thank you, Natalie! I'm so happy to hear about your positive experience with Olivia. She truly goes above and beyond to ensure our customers are well taken care of. Your feedback means a lot to us, and we're grateful to have Olivia on our team. If there's anything else you need, feel free to reach out!"
Jackie Miller
June 20, 2025
5
out of
5
rating by Jackie Miller
"Stephanie was very patient. The matter at hand was very important to me and she solved it with only one phone call."
We responded:
"Thank you for your review, Jackie! I'm happy to hear that Stephanie was able to assist you with patience and efficiency. We’re committed to providing excellent service, and it’s great to know we met your expectations. If you need anything else, feel free to reach out!"
Anais
June 19, 2025
5
out of
5
rating by Anais
"Jeff was very awesome on the phone and helpful with my questions. He also responds to emails quickly. I feel pretty good about my decision to join State Farm."
We responded:
"Thank you for your review, Anais. I'm happy to hear that Jeff was helpful and responsive to your questions. It's great to know you feel confident in your decision to join State Farm. If you need anything else, feel free to reach out!"
Karen Romans
June 3, 2025
5
out of
5
rating by Karen Romans
"Rick was very responsive to my calls/ text messages about any questions I had with opening a new auto and business policy. 10/10 would recommend him to everyone!"
We responded:
"Thank you, Karen! I'm happy to hear that Rick was able to assist you with your insurance policies. Your recommendation means a lot to us. If you need further assistance, feel free to reach out anytime!"
Nicholas Santine
June 3, 2025
5
out of
5
rating by Nicholas Santine
"Rick and his team are great! Very responsive and knowledgeable. Always looking out to lower my rates and make sure we’re comfortable with our insurance needs."
We responded:
"Thank you for your review, Nicholas! I'm happy you enjoyed working with our office. Let us know if there's anything else we can assist you with!"
danielle perez
May 30, 2025
5
out of
5
rating by danielle perez
"I had an amazing experience with Stephanie! she made switching my replacement vehicle incredibly quick and convenient. Everything was handled efficiently, with clear communication and zero stress. I truly appreciate her professionalism and how easy they made the process—thank you!"
We responded:
"Thank you for your review, Danielle! I'm happy to hear that Stephanie made your switch smooth and stress-free. We appreciate your kind words about her professionalism and efficiency. If you need anything else, feel free to reach out!"
Gary Churchill
May 24, 2025
5
out of
5
rating by Gary Churchill
"Great service from this team. Olivia was helpful getting our son added to the policy and explaining the coverage options."
We responded:
"Thank you, Gary, for sharing your positive experience! I'm glad Olivia was able to assist in adding your son to the policy and clarifying the coverage options. We appreciate your trust in our team and are here for any future questions or needs you may have."
Jamie Phillips
May 21, 2025
1
out of
5
rating by Jamie Phillips
"Was insured through this agency for a couple years. Recently, I received an email stating they would be cancelling my insurance due to being involved on too many accidents, regardless of at fault (only one was my fault). Not a huge deal, I got insurance through a different company and cancelled my insurance. A few days later, I was billed even though I cancelled. This overdrew my account. I transferred money and was fortunately able to avoid an overdraft fee. I contacted the office and they advised they would reach out to billing and have the money refunded then call me back. After a week I contacted them again and they told me the same thing. After another week, I spoke with them again and they assured me they would take care of it. It's been 2 weeks and nothing. If this continues, I will be taking them to small claims court and they can pay that in addition to court costs."
We responded:
"Thank you for sharing your experience with us. We sincerely apologize for any inconvenience you faced during the cancellation process. We want to clarify that a refund for the unearned premium was processed on May 13. Since your insurance policies have different renewal dates, there was a small amount due at the time of cancellation. Additionally, the automatic draft process starts with your bank about 3 to 4 days before the actual draft date. Since your cancellation happened within that time frame, we were unable to stop the draft. We are committed to resolving any outstanding issues promptly. Please feel free to reach out directly if you have any further questions or concerns."
Bob Buck
May 21, 2025
5
out of
5
rating by Bob Buck
"Great agency! The staff is very courteous, knowledgeable and responsive."
We responded:
"Thank you, Bob! I'm glad to know that you found our team courteous, knowledgeable, and responsive. We appreciate your feedback and are here to assist with any insurance needs you may have. Feel free to reach out anytime!"
Anandakumar Dhanushkody
May 15, 2025
5
out of
5
rating by Anandakumar Dhanushkody
"Amanda and Ryan are really awesome. They totally understand the client needs and handles it professionally. Thank you!"
We responded:
"Thank you, Anandakumar, for your wonderful feedback! I'm glad to hear that Amanda and Ryan were able to understand and professionally handle your needs. We appreciate your kind words and are here to assist you with any future insurance needs or questions."
myra jones
May 14, 2025
5
out of
5
rating by myra jones
"Amanda is always so friendly and yet very professional! She goes out of her way to make sure she helps you in every possible way."
We responded:
"Thank you, Myra, for sharing your experience! I'm glad to hear that Amanda's friendly and professional approach made a positive impact. Her dedication to helping in every possible way is truly appreciated. If you have any further questions or need assistance, feel free to reach out to our office."
Chris Amaral
May 14, 2025
5
out of
5
rating by Chris Amaral
"I’ve been with them for years. Great service and prices. The staff is very helpful."
We responded:
"Thank you, Chris, for your continued support over the years! I'm glad to know you're satisfied with our service and pricing. Our team is always here to help, and we appreciate your kind words about their assistance. If you ever need anything, feel free to reach out!"